Digital Delivery & Refund

At CertMastery (a retail division of ExamPrep Platform LLC), we are committed to providing genuine, official certification materials directly from authorized partners.

Please review our specific refund terms below before making a purchase. By placing an order on our website, you agree to the following conditions:

1. EXAM VOUCHERS (NON-REFUNDABLE)

Due to the sensitive nature of digital licensing and the immediate exposure of secure keys, all Exam Vouchers (including but not limited to CompTIA, EC-Council, PMI) are considered FINAL SALE.

  • 🚫 No Refunds or Exchanges: Once the voucher code has been successfully delivered to your registered email address or account dashboard, it cannot be returned or exchanged.

  • ✅ Validity Guarantee: We guarantee that every voucher is active and valid at the moment of delivery. If you encounter any technical error during the booking process on the exam provider's portal, you must report it to us within 48 hours of receipt.

2. TRAINING TOOLS (Labs, Courseware, Practice)

We understand that study plans can change. We offer a limited refund window for digital learning products (e.g., CertMaster Learn, iLabs, Official E-books) under strict conditions:

  • ⏳ 15-Day Window: Refund requests must be submitted within 15 Days of the original purchase date. Requests made after this period will not be accepted.

  • 🔒 Condition of Return: The access key or license must remain UNREDEEMED and UNACTIVATED.

    • Important: We can verify the status of every code. If you have already activated the code on the vendor's platform (e.g., CompTIA SSO, EC-Council Aspen), the product is legally considered "consumed" and cannot be refunded.

3. REFUND PROCESSING TIME

As an Authorized Partner, we adhere to strict verification protocols with exam providers.

  • Verification Process: Upon receiving your refund request, we must manually contact the vendor to confirm the license status and request deactivation.

  • Timeline: Please allow up to 15 Business Days for this verification and refund process to be completed.

  • Payment Method: Refunds will be issued to the original payment method used during checkout.

Need assistance? For the fastest support regarding your order or refund request, please send us a quick message via the Live Chat box located at the bottom-right corner of our homepage.

 

SHIPPING & DIGITAL DELIVERY POLICY

At CertMastery, all our products are digital. We do not ship physical items. Upon successful payment, your order is processed immediately by our system.

1. Delivery Timeframe

  • Immediate Processing: We start processing your order right after purchase.

  • Standard Delivery Time: Most orders are completed within 8 - 24 business hours, depending on the specific product type.

  • Typical Speed: In the majority of cases, customers receive their digital products within just 4 - 8 business hours.

2. Delivery Method All products are delivered electronically to the email address you provided at checkout.

  • For Learning Materials (Labs, Courseware): You will receive your official Access Code along with detailed Login Instructions to access the learning portal.

  • For Exam Vouchers: You will receive your unique Exam Voucher Code along with step-by-step Registration Instructions to book your exam.

3. Important Note If you do not see our email within the estimated timeframe, please check your Spam or Junk folder. For urgent assistance, please contact us via the Live Chat widget on our homepage.